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TRADESCORE LABS - STEP-BY-STEP GUIDE

Find the details Starlink support needs to diagnose a fault

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What this guide helps you do

Locate the actual alert, outage time and device model before contacting Starlink.

Format: Step-by-step · Platform: Starlink kits; follow the exact model and current service-plan guidance · Reading estimate: 2 minutes (task time varies)

Preview the first step

Record the symptom

Write the exact kit model, symptom, start time and whether all devices are affected. Include the app status and a short list of checks already performed.

Prerequisites, sources and content date

Before starting: confirm the device or account is yours to manage, save your work and check the permissions in each step. Some guides include changes; stop if you lack approval.

Expected result: a documented check and next action, with verification steps in the full guide.

Content date: 2026-10-17. Review the vendor guidance for your version; this is not a guarantee of testing on your device.

Reference 1

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Choose the amount of explanation that suits you. You can change it at any time.

Your choice is saved only in this browser. No age or date of birth is collected. PDF downloads use the standard guide edition.

Go at your own pace

  1. Read the whole step before touching a setting. Keep this guide open on another screen if you can.
  2. On a computer, “click” means press the left mouse button once. On a phone or tablet, “tap” means touch the screen once.
  3. After each change, wait for it to finish and check what happened. If your screen looks different, stop and use the maker’s guide for your model.
  4. Keep passwords, recovery codes and payment details private. A child should ask a parent or trusted adult before creating accounts, buying anything or changing security settings.

Locate the actual alert, outage time and device model before contacting Starlink.

Starlink kits; follow the exact model and current service-plan guidance - Troubleshooting - English PDF

Satellite internet: distinguish Wi-Fi from the outdoor link
Original Tradescore Labs illustration. Positions and controls vary by model; this is not a manufacturer photograph.

Try the first check

  1. Write the exact kit model, symptom, start time and whether all devices are affected.
  2. Include the app status and a short list of checks already performed.

Continue with the full guide

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Explain the words in this guide

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Operating system
The main software that runs your device, such as Windows, macOS, Android or iOS.
Update
New software supplied by the maker to fix problems or add improvements. Use the device’s settings or the maker’s official app.
Restart
Turn the device off and on using its Restart option. Save your work first. Do not interrupt an update.
Backup
A separate copy of your files that you can use if the original is lost. Check you can open a copied file before deleting anything.
Account
Your personal sign-in for a service. Use your own account, or ask your workplace IT team which account belongs on a work device.
Wi-Fi
A wireless connection to a nearby network. Choose your own trusted network; an unfamiliar network name may belong to someone else.
Factory reset
A process that can erase files and settings. Do not choose this as an ordinary restart.
Managed device
A device controlled by your school or employer. Ask their IT team before changing its setup.

Manufacturer and product references

Use the instructions for your exact model and software version. Illustrations show general layouts, not a specific model.

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