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Outlook trouble? Start with the right checks.

Separate an account, service or app problem before changing Outlook settings.

First, narrow the problem

  1. Record the exact error and whether sending, receiving or sign-in fails.
  2. Check whether the same account works in your organisation’s approved web mail.
  3. Ask your administrator about service health if multiple users are affected.

Never share passwords or MFA codes. Do not remove a mail profile before checking for unsynchronised data.

Find the next check → · Browse email support guides · Try a complete sample