Your order. Your facts. Your voice.

Bad takeaway?
Make your case clearly.

Describe what happened. Get a firm, editable request to copy into your delivery app or send to the restaurant.

This tool drafts your message. It does not submit claims, decide eligibility or guarantee a refund. Driver changes alone do not establish that you are owed a refund.

1. Your order

Ordered throughRestaurantOrder reference (optional)Order dateMain issueWhat happened?Number of driver changes shown (optional)Minutes late (optional; delivered orders only)CurrencyOrder totalWhat are you requesting?Partial refund amount (only for partial requests)I have photos, receipts or chat records I can provide.I have checked that these details are accurate.

Your order details are processed in this browser and are not sent to our servers. We do not save your draft. Copy or download it before leaving. Hosting providers may keep normal access logs.

2. Review and send

Check every detail and edit the wording before sending. Use your provider’s order-help screen.

3. Contact order support

Uber Eats help ↗
Just Eat UK help ↗
Deliveroo UK contact ↗

Elsewhere, open Help on the relevant order in your local app. Keep your receipt, delivery timeline and any actual photos. If refused, ask for the reason in writing and the provider’s review process.

Bad takeaway?Make your case clearly.

1. Your order

2. Review and send

3. Contact order support

Bad takeaway?
Make your case clearly.